Shipping policy

Shipping Policy

Last updated: August 2026

At halm, every piece is carefully prepared in our Seville studio. Before it leaves us, each creation is individually inspected and hand-packed to ensure it arrives in perfect condition.

Shipping Destinations

We currently ship to:

  • Mainland Spain

  • Balearic Islands

  • Mainland Portugal

At this time, we do not ship to the Canary Islands, Ceuta, Melilla, Madeira, the Azores or other international destinations.

Shipping Costs

Shipping rates are as follows:

  • Mainland Spain: €4.95

  • Mainland Portugal: €5.95

  • Free shipping on orders over €80.

Any promotional free shipping offers will be clearly communicated on our website.

Order Preparation

Every order is carefully prepared and packed by hand in our Seville studio.

Our usual preparation time is 2–5 business days from payment confirmation.

During periods of high demand, collection launches or seasonal campaigns, preparation times may be slightly longer. If this happens, we will inform you as soon as possible.

Delivery Times

Once your order has been prepared and handed over to the courier, the estimated delivery times are:

  • Mainland Spain: 1–3 business days

  • Balearic Islands: 2–5 business days

  • Mainland Portugal: 2–5 business days

These delivery times are estimates and may be affected by circumstances beyond halm's control, such as courier delays, adverse weather conditions or periods of exceptionally high demand.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email. Whenever available, this email will include a tracking number so you can follow your shipment.

Damaged Orders & Shipping Issues

If your order arrives damaged or you notice any issue with your delivery, please contact us within 48 hours of receiving your order by emailing hola@halm.studio and including photographs of both the packaging and the item.

Once we have reviewed the issue, we will either replace the item or issue a full refund at no additional cost to you.

Shipping Address

Please ensure that the shipping address provided during checkout is accurate and complete.

If an order is returned to us due to an incorrect or incomplete address provided by the customer, halm will contact you to arrange a new shipment. The cost of reshipping may be the responsibility of the customer.